Effective: 27 August 2026 · replaces the version dated 6 August 2026
This policy explains what Senova collects, what happens to health information when you begin care, who holds it, and what your rights are.
This site and the Senova service are operated by Senova Health LLC, a Wyoming limited liability company.
Senova is a brand and a retailer. It does not provide medical care, it does not employ the physicians who review your intake, and it does not dispense or handle medication.
Under US health privacy law — HIPAA — the organizations that provide your care hold your medical record and are directly responsible to you for it:
Senova acts as a business associate of the treating practice. That means Senova may handle a limited amount of protected health information in order to run the service and support you, and does so under written HIPAA business associate agreements that bind Senova to the same protections the practice owes you. Senova does not make clinical decisions and does not hold your medical record.
Each of these organizations is named for you before care begins, and the treating practice provides you with its own Notice of Privacy Practices at that point — the document that governs your medical record itself.
When you browse these pages we collect basic usage data — device, browser, pages viewed — through cookies and analytics, used to understand how people find the site and to measure our advertising.
If you join the waitlist we collect your email address, held in our email provider's system, and used to tell you when the service opens.
Browsing this website does not create a physician–patient relationship and does not create a medical record. Completing an intake does.
Senova is deliberately kept out of your clinical record, but it is not entirely outside your health information, and this policy says so plainly rather than claiming otherwise:
Card details are handled by our payment processor and are never received or stored by Senova.
We use and disclose the minimum information needed for those purposes. We do not sell your information. We do not use health information for advertising or marketing, and we do not share it with advertising or analytics platforms. No advertising or analytics tracker runs on any page where health information is entered.
Because the treating practice and the pharmacy hold your medical record, HIPAA gives you these rights against them, and they are exercised through them:
You can make any of these requests directly to the practice, or write to us at hello@senovarx.com and we will pass the request on within five business days and confirm to you that we have done so.
You can ask us to delete or correct information we hold about you, and you can unsubscribe from our emails at any time using the link in any message or by writing to hello@senovarx.com. You can block or delete cookies in your browser settings. Residents of some states — including California, Colorado, Connecticut, Texas, Utah and Virginia — have additional rights over personal information; write to us and we will honor them.
Information is encrypted in transit and at rest. Access is limited to those who need it, protected by multi-factor authentication, and the devices used are encrypted. Vendors that handle health information on our behalf do so under written business associate agreements, and health information is never copied into personal accounts or into services not covered by one.
If information about you is ever compromised, you will be notified as HIPAA's breach notification rule and applicable state law require.
If you believe your privacy has not been respected, write to us at hello@senovarx.com. We reply within two business days, and reports of a side effect or a problem with medication are acknowledged within 24 hours.
You may also complain directly to the US Department of Health and Human Services, Office for Civil Rights, through its complaint portal at ocrportal.hhs.gov, by post to 200 Independence Avenue SW, Washington, DC 20201, or by telephone on 1-800-368-1019 (TDD 800-537-7697).
You will never be penalized for complaining — to us, to the practice, to the pharmacy or to a regulator — and we will never make a refund, an order or your continued care conditional on withdrawing a report.
This service is for adults aged 18 and over. It is not directed to anyone under 18 and we do not knowingly collect information from them.
If we update this policy we will post the new version here with a new effective date. If we materially change how health information is handled, we will say so rather than change the date quietly.
Privacy questions and requests: hello@senovarx.com, or by post to the mailing address above.
← Back to SenovaSenova is operated by Senova Health LLC, a Wyoming limited liability company. Senova does not provide medical services and does not practice medicine. Care is provided by independent, US-licensed physicians who are solely responsible for all clinical decisions. Medications are compounded and dispensed by a US-licensed pharmacy. Senova is the merchant of record. Information on this site is general information about a health condition — it is not medical advice, not a diagnosis, and not a substitute for care from your own doctor.
Compounded medications are prepared by a licensed pharmacy and are not FDA-approved.